Introducing Workday Success Plans
Workday has revolutionized how organizations manage their people and finances, offering a unified, cloud-based platform that drives efficiency and provides valuable insights. Recognizing the ongoing needs of their extensive customer base, Workday recently introduced Workday Success Plans (WSP), a new offering designed to provide proactive guidance and support throughout the customer lifecycle. These plans offer a structured framework for achieving desired business outcomes, leveraging Workday’s expertise and best practices. They come in four variations: Standard, Accelerate Essentials, Accelerate, and Accelerate Plus. Each has a different level of services offered.
Even with the robust support offered by WSP, many organizations find that augmenting these plans with Application Management Services (AMS) can significantly enhance their Workday experience and accelerate their journey towards optimal performance. While WSP provides a valuable strategic partnership with Workday, AMS offers a more hands-on, tactical level of support that directly complements and amplifies the benefits of these plans.
How can AMS help?
In short, consulting firms can augment WSP in the following ways”
- Make recommendation based on deeply knowing your business
- Configure your tenant
- Provide prompt “Office hour” support
- Educate your team and jointly plan for success
One of the core strengths of AMS lies in its ability to build a deep and collaborative relationship with your internal Workday admin team. AMS providers embed themselves as an extension of your existing team. They take the time to understand your unique configuration, business processes, and specific challenges. This close collaboration fosters a sense of partnership, allowing for more tailored support and a deeper understanding of your day-to-day operational needs. AMS teams become familiar with your system nuances, your team’s skill sets, and your long-term objectives, creating a more efficient and effective support ecosystem.
AMS providers are ideally positioned to help organizations effectively implement the suggestions and recommendations from their Workday Success Plan engagements. WSP often identifies areas for optimization, new features to explore, or best practices to adopt. However, internal teams, often stretched thin with daily operational tasks, may lack the bandwidth or specialized expertise to implement these recommendations swiftly and effectively. AMS teams can step in to provide the necessary resources and technical skills to translate WSP insights into tangible improvements within your Workday environment. Whether it’s configuring new modules, optimizing existing business processes, or implementing newly released features, AMS consultants can accelerate the adoption of WSP recommendations, ensuring you realize the full value of Workday’s guidance.
Beyond project-based support, a significant advantage of leveraging AMS alongside WSP is the availability of “office hours” expert advice services. This provides your internal Workday team with on-demand access to experienced consultants for quick questions, troubleshooting assistance, and guidance on best practices. Instead of waiting for scheduled WSP check-ins, your administrators can tap into AMS expertise in real-time to address urgent issues, clarify configuration options, or gain insights into complex scenarios. This proactive support model empowers your team, reduces reliance on potentially time-consuming internal research, and ultimately contributes to a more stable and efficiently managed Workday environment. Think of it as having an on-call Workday expert readily available to provide guidance and prevent minor issues from escalating.
Conclusion
Workday Success Plans offer a valuable strategic framework for optimizing your Workday investment. Integrating AMS services can provide the crucial tactical support needed to maximize their impact. By building a strong relationship with your admin team, providing dedicated resources to implement WSP suggestions, and offering readily accessible expert advice through “office hours,” AMS acts as a powerful catalyst for Workday success.
This approach ensures that organizations not only receive strategic guidance but also have the hands-on support necessary to translate that guidance into tangible results, leading to a better Workday experience. As Workday continues to evolve and organizations strive for continuous improvement, the strategic combination of WSP and AMS offers a compelling pathway to achieving sustained success.
Teamup9 is your AMS partner
At Teamup9 consulting, we empower admin teams to play a pivotal role in driving business success. We help organizations maximize the value of their Workday investment by providing comprehensive support, maintenance, and optimization services. Workday customers use our deep expertise in functional and technical areas to complete critical projects and move business forward.
If you want to know more about how to empower your Workday Admins or optimize your organization for success, contact us at contact@teamup9.com
