Navigating Change with Confidence: The Power of Workday AMS in a Dynamic World 

The daily news feed confirms: change is a constant these days. Organizations face volatile market conditions, regulation changes at breakneck speeds, strategic acquisitions, and the imperative to innovate. Your Workday platform, designed for agility, needs to adapt seamlessly to these shifts. This is where a robust Application Management Services (AMS) provider becomes an indispensable partner, ensuring your Workday environment remains a powerful enabler, not a bottleneck. 

Workday AMS services aren’t just about fixing issues; a necessary, unavoidable tax. If used correctly, AMS is about proactive support and strategic guidance that empowers your organization to navigate change with confidence. 

Here are 6 key areas where leveraging AMS in a dynamic environment are crucial: 

1. Agile Business Process Adjustments 

Consider a scenario where spending limits within your organization need to be adjusted swiftly due to economic shifts or strategic reprioritization. Without dedicated Workday expertise, modifying complex approval workflows, budget controls, and procurement processes can be time-consuming and error-prone. A Workday AMS or post production support provider brings the specialized knowledge to quickly and efficiently reconfigure your business processes within Workday. They understand the intricate dependencies and can ensure changes are implemented smoothly, minimizing disruption and maintaining compliance. This agility allows your organization to respond effectively to evolving financial realities. 

How AMS Helps:  

• Rapid Workflow Reconfiguration: Your AMS provider quickly reconfigures Workday’s business process approval workflows to reflect the new thresholds, ensuring adherence to the revised policy. 

• Budget Control Updates: They efficiently enable budget structure updates and operational rollout within Workday Budgets and commitment accounting to align with the new policy, preventing overspending. 

• Policy Implementation: They can configure Workday’s policy framework to automatically flag or reject expense reports exceeding the revised limits, ensuring compliance. 

2. Adapting Reporting to New Demands 

Whether regulatory landscapes are shifting, or internal management’s information needs evolve with strategic changes, there rarely is enough reporting available to satisfy those needs. Generating new reports or modifying existing ones in Workday to comply with updated regulations or to provide insights into new performance metrics can strain internal resources. A Workday AMS provider offers the expertise to rapidly develop and deploy the necessary reports and dashboards. They understand Workday’s reporting capabilities, data sources, and security considerations, ensuring you have timely and accurate information to meet both compliance obligations and evolving management needs. 

How AMS Helps:  

• New Report Development: Your AMS provider develops custom Workday reports and calculated fields to meet your new requirements. They provide leading practices in analyzing, distributing and presenting data most effectively. 

• Performance optimization: They review existing reporting inventory and identify areas to improve the performance of queries and data visualizations. 

• Dashboard Creation: They design interactive dashboards that bring together all the critical information for a dedicated user persona. 

• External data: They combine external data sources with Workday data in Prism Analytics to provide management with clear visibility into these new metrics. 

3. Seamlessly Incorporating Acquisitions 

Mergers, acquisitions, divestitures and layoffs are significant events for change. Integrating a newly acquired company’s HR and finance data into your existing Workday environment requires meticulous planning and execution. A Workday AMS partner possesses the expertise to manage the complexities of data migration, organizational structure alignment, security role mapping, and business process harmonization within Workday HCM and Financials. They ensure a smooth transition, allowing you to quickly consolidate operations, gain a unified view of your workforce and financials, and realize the synergies of the acquisition. 

How AMS Helps:  

• Foundation Data Model Adjustment: The AMS provider revisits the critical organizational and reporting dimension after a significant change event. This ensures that all configuration and reporting is based on current management guidance. 

• Data Migration Expertise: They manage the complex data extraction, transformation, and loading process from the acquired company’s systems into Workday HCM and Financials. 

• Organizational Structure Alignment: They assist in creating new organizational structures, cost centers, and supervisory organizations within Workday to accommodate the necessary changes. 

• Security Role Mapping: They map existing security roles from the acquired company to your Workday security framework, ensuring appropriate access levels. 

4. Embracing New Payment Ways with Customer Accounts 

Introducing new ways for customers to pay, such as credit card and direct debit, can significantly help with cash flow. Workday Customer Accounts provides several frameworks and APIs to accomplish this. Configuring it to achieve your desired outcome requires Workday expertise. A Workday AMS provider can guide you through the setup and configuration of payment methods, and customer account management. This enables you to launch innovative payment options quickly and efficiently, enhancing customer experience and driving revenue growth. 

How AMS Helps:  

• Payment Method Configuration: The AMS provider configures new payment methods within Workday Customer Accounts to support recurring subscriptions and usage-based charges. 

• Customer Portal: They set up and migrate accounts to enabling real-time visibility for customers into their invoice and payments. 

• Invoice Template Customization: They customize invoice templates to include specific product details, environmental certifications, and updated branding. 

5. Launching New Product Lines with Efficient Billing 

Introducing a new product line or entering new markets demands a streamlined billing process. Workday Billing offers powerful capabilities that support subscription, project billing and usage billing models. Configuring it to accurately capture usage, apply correct pricing, and generate invoices for a new product line requires specialized knowledge. A Workday AMS partner can help you design and implement the necessary billing rules, revenue recognition settings, and invoice templates within Workday. This ensures accurate and timely billing from day one, supporting the successful launch and growth of your new offerings. 

How AMS Helps:  

• Billing Rule Definition: The AMS provider helps define contracts and specific billing rules within Workday Billing to accommodate the new product line’s pricing (e.g., volume discounts, tiered pricing). 

• Revenue Recognition Configuration: They ensure proper revenue recognition rules are applied to the new product line in Workday Financials. 

• Integration with External Systems: They manage integrations with CRM or usage tracking platforms to ensure accurate data flow into Workday Billing. 

6. Maintaining Organizational Alignment Using Projects 

As your organization undertakes various strategic projects, tracking resource allocation, budget adherence, and organizational alignment becomes crucial. Workday Projects provides access to people and money and can be used as a tool for driving alignment. An AMS provider can help you configure and optimize Workday Projects to provide real-time visibility into project status, resource utilization, and financial performance. They can also assist in creating reports and dashboards that highlight alignment with overall organizational goals, ensuring projects contribute effectively to strategic objectives. 

How AMS Helps:  

• Workday Project Configuration: The AMS provider helps configure Workday Projects to align with the new organizational structure, allowing for accurate resource allocation and cost tracking by department. 

• Custom Reporting on Alignment: They develop reports that show the alignment of project goals and outcomes with the overarching strategic objectives defined in Workday Strategic Sourcing or other planning modules. 

• Resource Management Optimization: They assist in optimizing resource allocation across projects based on the new organizational alignment. 

Conclusion 

In a world of constant change, relying solely on internal resources to manage and adapt your Workday environment can be challenging and potentially costly. A strategic Workday AMS partner provides the specialized expertise, agility, and proactive support necessary to navigate these shifts with confidence. By leveraging their knowledge, you can ensure your Workday platform remains a dynamic and responsive asset, empowering your organization to embrace change, drive innovation, and achieve sustained success in an ever-evolving landscape. Don’t just maintain your Workday; empower it to be a catalyst for your organization’s adaptability.